Refund policy
REFUND & CANCELLATION POLICY
At Divine Vessel LLC, we take care in preparing our wellness products and services. Please review the following terms before placing your order or booking a service.
Physical Products
Due to the personal and, in some cases, perishable nature of our botanical skincare and wellness products, all physical product sales are final. We do not accept returns or exchanges.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 5 days of delivery at divinevesselllc@gmail.com with your order number and details.
We will review the issue and work with you toward an appropriate replacement or refund.
Service Cancellations
- 48+ hours notice: Full refund or credit toward future services.
- 24–48 hours notice: 50% refund or credit.
- Less than 24 hours notice: Non-refundable.
- No-shows: Non-refundable.
Rescheduling
You may reschedule your appointment at no charge with at least 24 hours notice, subject to availability.
Emergency Circumstances
We understand emergencies happen. Contact us at divinevesselllc@gmail.com or (347) 841-6833, and we will review the situation on a case-by-case basis.
Approved Refunds
Approved refunds are processed to the original payment method. Your bank or card issuer may require additional time to post the credit.